Ryan Otto

Customer Success Manager

As the Customer Success Manager at Marshall Construction & Development, a premier General Contracting firm dedicated to building stronger communities, Ryan serves as the primary point of contact for clients throughout every phase of their building construction projects. Specializing in customer relations, project coordination, and client satisfaction, Ryan ensures a seamless, transparent, and tailored experience that aligns with each client’s vision. With a focus on communication, service excellence, and trust, he builds strong, lasting relationships, ensuring clients feel confident, informed, and supported from start to finish. As an assistant to Ken Marshall, Ryan plays a pivotal role in advancing Ken’s vision of building stronger communities by fostering a company culture that strengthens the families of our team members. Through his dedication to employee mentorship and team building, Ryan empowers colleagues to grow professionally and personally, creating a tight-knit, supportive work environment that reflects our commitment to community-focused values and delivering exceptional construction projects.

Ryan Otto

Customer Success Manager

As the Customer Success Manager at Marshall Construction & Development, a premier General Contracting firm dedicated to building stronger communities, Ryan serves as the primary point of contact for clients throughout every phase of their building construction projects. Specializing in customer relations, project coordination, and client satisfaction, Ryan ensures a seamless, transparent, and tailored experience that aligns with each client’s vision. With a focus on communication, service excellence, and trust, he builds strong, lasting relationships, ensuring clients feel confident, informed, and supported from start to finish. As an assistant to Ken Marshall, Ryan plays a pivotal role in advancing Ken’s vision of building stronger communities by fostering a company culture that strengthens the families of our team members. Through his dedication to employee mentorship and team building, Ryan empowers colleagues to grow professionally and personally, creating a tight-knit, supportive work environment that reflects our commitment to community-focused values and delivering exceptional construction projects.